Event Planner

Event Planner

Report To: Directors     

Department: Office  

Job Title: EVENT COORDINATOR  

Role Purpose: Reporting to the Directors to provide administrative support, assist with enquiries form client and sub-contractors and provide client contract support       

Key Responsibilities:                                                     

Clients Satisfaction 

  • To be fully aware of the client’s requirement and ensure that they are met 
  • Account management of client, providing a bespoke solution from initial enquires through to delivery and follow up 

Communication

  • To contact the directors daily for any relevant instruction and client satisfaction level 

Administration and general tasks 

  • To clock in and out on a daily basis 
  • Upsell to clients yet ensuring availability of stock at all times 
  • Answer telephone and manage inbound enquiries particularly weddings and private clients
  • Prepare and follow up) in relation to weddings, parties and corporate events, using the RMS Current system
  • Host visiting clients, welcoming on arrival and looking after onsite needs
  • Preparation of marquee layouts and designs utilizing EventCAD design system
  • Brief and manage sub-contractors for client bookings
  • Advise on quality issues and offer advice for improvements
  • Book site visits for Directors and manage company diary
  • Work with the directors to organise and deliver trade shows
  • Be actively aware of the temporary structures, marquee industry, competition and the wider events industry
  • Office Management including call and enquiry handling; team diary management; administrative and sales assistance to Director

Key Contacts (external and internal)

  • Client Site Manger/ Organiser
  • Operation Manger 
  • Directors 
  • Suppliers/ Subcontractors 

Essential role related knowledge, skills, qualification and experience at selection

  • A positive attitude
  • A sense of humor
  • Very methodical and highly organised
  • Good communicator
  • including written communication skills - writing and delivering proposals and quotes
  • confident with clients in person and on the telephone
  • Self-motivated & able to work well alone as well as seamlessly in a team environment
  • Numerical and logical
  • Polite, respectful and professional to clients and colleagues alike
  • Ability to work under pressure and with the flexibility required by the seasonal nature of the business
  • Flexible in working hours
  • Willingness to overcome challenges, and to work with colleagues to find solutions to maximize Sales, deliver exceptional quality and operational excellence
  • Commitment to delivering exceptional customer service (internally and externally)
  • IT competent (quick to learn new programs, experience of spread sheets, email, budgets, databases) using schedules and databases

 

Additional Specifications / Comments:

This job description is not intended to be exhaustive list of duties to be performed by the employee. This job description may be altered to reflect the business needs of the company.